VTB Federation

I came to apply for a mortgage and spent 4 hours at the bank. Apparently my small mortgage did not inspire the bank employees to work quickly. They sat me down in the hallway to fill out the documents. Manager Elena left me for half an hour, taking my documents, all alone. For a couple of hours, she simply walked past twice. Finally, she came up to me and asked why I had not signed anything yet, I had questions about the contract, she could not answer whether I could use the subsidy to pay off the mortgage - she did not know. For a very long time, she could not understand what documents I needed to provide to the developer, and in the end, she handed me over to another manager, since she could not cope with the situation on her own. Two hours later, she was still throwing some kind of evasions at me and constantly giggling. Horrible.