We acknowledge our mistakes and correct them openly.
If you find an inaccuracy on the portal, please let us know. It helps us improve.
Moscow City Guide — портал о реальных объектах, реальных людях и реальных ценах. Данные устаревают: рестораны закрываются, телефоны меняются. Ошибки случаются и у нас. Мы считаем, что открыто признавать это — честнее, чем делать вид, что портал всегда безупречен.
The email address listed on the Contact Us page is: welcome@moscow-city.guide.
This is the fastest way to ensure your email reaches the right department.
After receiving a report, the editorial staff verifies the information. If the error is confirmed, we correct it within 1–5 business days.
To help us resolve this quickly, please provide:
The more accurate the information, the faster we can verify it.
If the error concerns your company, restaurant, office, or any other location listed on the portal, we have an expedited processing procedure.
The official request must be sent from an email address that matches the organization’s domain (for example, manager@yourcompany.ru).
This is required to verify your authority—we cannot make changes based on anonymous requests when the properties in question belong to others.
Please provide your current information: new phone number, address, description, photos—anything you’d like to update. If you’d like to take full control of the property, we’ll explain the terms of your personal account.
Once the representative office has been verified, the editorial team will update the information. This process may take up to 5 business days. We will notify you of the result in a reply email.
The data is updated without any specific notifications—readers simply see the most current information. The date of the last update is displayed on the item's page.
When a factual error is corrected in an article or news story, a note appears at the end of the piece: “Corrected [date]: [brief description].” The original text is not deleted.
If the error was significant and could have misled readers, we publish a separate correction and announce it on our Telegram channel.
«Сообщить об ошибке — это не жалоба. Это помощь. Портал становится точнее благодаря людям, которые в нём заинтересованы.» — Редакция Moscow City Guide
Fill out the form—the right specialist will contact you directly.
